Cancellation & Appointment Policy
Appointments, Cancellations & Fees Policy
At Nalu Healthcare, every consultation is reserved exclusively for you. We value your time and are committed to providing personalised, unhurried care for every patient.
To help ensure appointments remain available for those who need them, we kindly ask that you provide adequate notice if you need to cancel or reschedule your appointment.
Cancelling or Rescheduling an Appointment
If you are unable to attend your appointment, please provide at least 48 hours notice wherever possible.
This allows us the opportunity to offer your appointment to another patient who may be waiting for care.
Appointments can be cancelled or rescheduled by contacting the clinic directly.
Cancellation Fees
Because appointment times are reserved specifically for you, the following fees apply:
These fees recognise the time reserved for your appointment and the limited opportunity to fill appointments at short notice.
Missed Appointments
If you do not attend your appointment and have not contacted the clinic beforehand, the full consultation fee will be charged.
Repeated missed appointments may result in a requirement for pre-payment before future appointments can be booked.
Late Arrivals
We understand that unexpected delays can happen. If you are running late, please let us know as soon as possible.
Depending on the circumstances, we may:
-
Continue with a shortened consultation
-
Reschedule your appointment
-
Arrange an alternative appointment time
This helps minimise delays for other patients and ensures everyone receives the care they
deserve.
Telehealth Appointments
Please ensure you are available at your scheduled appointment time and have access to a reliable internet connection or telephone.
If technical difficulties occur, we will make reasonable attempts to reconnect or continue the consultation by telephone where clinically appropriate.
Consultation Fees & Refunds
Consultation fees are payable at the time of your appointment.
Once a consultation has been provided, consultation fees are non-refundable.
If you have any questions regarding your account or fees, please contact the clinic and we will be happy to assist.
Our Commitment to You
At Nalu Healthcare, we strive to provide compassionate, evidence-based care in a respectful and welcoming environment.
By providing adequate notice when your plans change, you help us offer timely access to appointments for other women seeking care.
Thank you for your understanding and for partnering with us in delivering quality healthcare.
Acknowledgement
By booking an appointment with Nalu Healthcare, you acknowledge and agree to this Appointments, Cancellations & Fees Policy. You authorise Nalu Healthcare to charge the card securely stored on your file for any applicable cancellation or non-attendance fees in accordance with this policy.