Privacy Policy
Privacy & Confidentiality Information
At Nalu Healthcare, protecting your personal and health information is a priority.
We are committed to maintaining confidentiality and managing your information in accordance with Australian privacy legislation and professional healthcare standards.
What Information Do We Collect?
To provide safe and effective healthcare, we may collect:
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Personal identification information
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Contact details
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Medical history
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Medication information
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Pathology and investigation results
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Consultation notes and treatment plans
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Relevant correspondence from other healthcare providers
Why Do We Collect This Information?
Your information helps us:
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Provide appropriate healthcare
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Develop personalised treatment plans
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Communicate with you regarding your care
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Arrange referrals and investigations when required
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Meet legal and professional record-keeping requirements
How Is My Information Stored?
Patient information is stored securely using protected healthcare systems.
We take reasonable steps to safeguard your information from unauthorised access, loss, misuse or disclosure.
Will My Information Be Shared?
Your information will remain confidential except:
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When you provide consent
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When communication with another healthcare provider is required for your care
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Where disclosure is required by law
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Where there is a serious risk to your safety or the safety of others
Accessing Your Health Records
You may request access to your health information in accordance with relevant legislation.
Requests should be made in writing and may be subject to administrative requirements.
Telehealth Privacy
Telehealth consultations are conducted using secure systems designed to protect your privacy.
We encourage patients to attend telehealth appointments from a private location whenever possible.
Questions About Privacy
If you have questions regarding the collection, use or storage of your information, please contact Nalu Healthcare.
We are committed to transparency and ensuring you feel comfortable and informed about your healthcare information.